1. Call Center Solution:
Assess the needs and scale of the business to design an appropriate call center setup.
Choose the right software and hardware for call management, including Automatic Call Distribution (ACD) systems.
Multichannel Communication:
Enable multiple communication channels, such as voice, chat, email, and social media, to ensure efficient customer interactions.
Implement omnichannel solutions to maintain consistency across channels.
Agent Training:
Train call center agents in effective communication, customer service, and the use of call center software.
Monitor agent performance and provide ongoing coaching.
Performance Analytics:
Implement performance tracking and analytics tools to measure call center effectiveness.
Analyze data to optimize processes and improve customer satisfaction.
2. Audio Visual Solution:
Conference Room Setup:
Design and install audiovisual systems in conference rooms for presentations, meetings, and video conferencing.
Ensure compatibility with various devices and platforms.
Digital Signage:
Install digital signage solutions for promotional and informational purposes.
Manage and update content to keep information current and engaging.
Audio Systems:
Provide high-quality audio systems for clear communication in large spaces or auditoriums.
Ensure optimal acoustics and microphone placements.
Control Systems:
Implement user-friendly control systems to manage audiovisual equipment and environments efficiently.
Offer training to users for effective utilization.
3. Telecom Solutions:
Telephony Infrastructure:
Assess the telecom infrastructure and recommend necessary upgrades or modernizations.
Implement Voice over IP (VoIP) and Unified Communications (UC) solutions for efficiency.
Mobile Solutions:
Develop mobile communication strategies, including Bring Your Own Device (BYOD) policies.
Ensure secure and seamless mobile connectivity for employees.
Telecom Cost Management:
Continuously monitor telecom expenses and optimize cost management.
Negotiate favorable service agreements with telecom providers.
Telecom Security:
Implement robust security measures for telecom infrastructure to protect against threats and breaches.
Ensure regulatory compliance with data protection and privacy laws.
Wireless & Networking Solution,
For Existing Companies:
1. Network Assessment:
Conduct an in-depth assessment of the existing network infrastructure. Identify areas that require optimization, upgrades, or changes.
3. Wireless Upgrades:
Upgrade existing Wi-Fi solutions to meet the growing demands of the company. Ensure secure and reliable wireless connectivity.
5. Network Documentation:
Create comprehensive documentation of the existing network configuration. Maintain records of changes and configurations for future reference.
7. Employee Training:
Provide additional training for employees to keep them updated on network changes and security measures. Continuously reinforce security best practices.
2. Network Optimization:
Optimize the current network for better performance and efficiency. Implement necessary upgrades, such as faster routers or switches.
4. Security Enhancements:
Strengthen network security measures, considering new threats and vulnerabilities. Review and update security policies and access controls.
6. Disaster Recovery:
Develop a disaster recovery plan to ensure business continuity in case of network failures. Set up backup and redundancy systems.
Managed IT Services Package for New Companies
IT Infrastructure Setup Package:
Cabinet/Server Rack Setup: Installation and organization of server racks and cabinets for optimal airflow and cable management. Network Switches and Hardware: Deployment of network switches and associated hardware to ensure a robust and scalable network infrastructure. Firewall Installation: Setup and configuration of a dedicated firewall for network security.
2. Server and Data Management Package:
Server Deployment: Installation of necessary servers (file servers, application servers, etc.) to support business operations. Data Backup Solutions: Implementation of automated data backup systems for redundancy and disaster recovery. Data Storage Solutions: Setup of network-attached storage (NAS) or cloud-based storage for secure data storage.
3. Network and Security Package:
Network Configuration: Configuration of routers, switches, and access points to create a secure and efficient network. Security Measures: Implementation of advanced security measures, including intrusion detection systems, antivirus solutions, and regular security updates. Employee Training: Training for employees on network security and best practices.
Managed IT Services Package for Existing Companies
Infrastructure Assessment and Optimization Package:
Infrastructure Evaluation: Comprehensive assessment of the existing IT infrastructure to identify areas for improvement. Hardware Upgrades: Recommendations and implementation of hardware upgrades to improve performance and efficiency. Network Optimization: Fine-tuning of the network for better speed, reliability, and scalability.
Data Management and Security Package:
Data Backup and Recovery Enhancement: Review and improvement of data backup and recovery strategies. Security Assessment: Thorough security assessment to identify vulnerabilities and enhancement opportunities. Security Updates: Deployment of necessary security updates, patches, and software upgrades.
Cloud Integration and Scalability Package
Cloud Integration: Integration of cloud solutions for data storage, scalability, and accessibility. Scalability Planning: Development of strategies for scaling IT resources to accommodate growth.
Helpdesk and Support Package:
24/7 Helpdesk Support: On-call support for troubleshooting and resolving IT issues. Employee Training: Ongoing training and support for employees to effectively use IT resources.
Cutting-edge tools
that drive performance
If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to: